Unified Helpdesk Communications for eCommerce Businesses

Deliver Awesome Customer Support

streamline your support improve customer satisfaction increase your revenue

Find Out How
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Discover the BeezDesk difference

multi-channel support your customers will love, tailored for ecommerce

For businesses that sell online, customers will have questions and need support - no matter what your product is. Fix issues before they become bigger problems and worse yet, before they become costly refunds. Protect your business reputation, so your customers will recommend you again.

Use the slider to see what difference BeezDesk will make for your customer service

Common Setup

Common Setup
BeezDesk BeezDesk

Common Setup: Many unconnected Apps With the number of channels added the confusion will increase, leading to frustrations, waisting time and finally to a weak support experience for your customers.

Now try to imagine more Stores and Sites are added and the support team growths...

To match the expectations of their visitors and customers Storeowners add more and more communication channels over time like Chat, Facebook, Forms etc. Each channel has its own - typically - webbased application with a dedicated login.

Typical Scenarios

  • Did someone already reply on that email that was sent to me on CC?
  • And what was agreed on the chat the customer refers to?
  • Why did I just spent 5minutes to find that order status information?
  • Oops - no one replied to the Facebook comment since 2 days
  • I would like to insert a Product with Link into the reply, but it is too much effort
  • Around 5% of our customer inquiries are not replied, because they got somewhere lost
  • I need to wait until Mary is back from holiday to see what she agreed with the customer

The better solution: Unified Customer Support with BeezDesk BeezDesk can help you to streamline your customer support enabling you to deliver great customer service with low efforts.

Using BeezDesk customer support typically can work 5-10 times faster and deliver best possible customer support - even for multiple Shops and websites connected

BeezDesk supports basically all modern customer support channels like Email, Chat, FaceBook, Webforms, Forums etc. integrated into a unified support system. Thanks to the tight integration with supported store systems, all customer information is connected into BeezDesk. Using departments, filters, tag, SLA-rules you can finally help you customer support team to work more efficiently and enable them to delivery great customer support.

Typical Scenarios

  • Customer asks for status of his order? One click and I can open the order page in the store system
  • While chatting I can see the order history of my customer and can even recommend our latest new product use the product assistant
  • Mary is on holiday? No problem, I can see what she agreed with the customer

Feature Rich

all-in-one customer service software

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Universal Inbox

Collect content from multiple communication channels in one place with the universal inbox. Email, chat, social media, web posts, can all be streamlined and managed from one location.

Ticketing

A unique "ticket" is created when there is any communication between a customer and your business. The ticket contains a complete history of the communication originating from any channel.

Departments

Assign tickets to departments or individuals. Using rules you can automatically transfer tickets to the appropriate team or individual. Think of Departments as containers for grouping certain types of communications or requests. This allows you to prioritise and structure the activities that are important for your business.

Rules

Rules allow you to automate actions that manage the lifecycle of a ticket from creation to closure. You can assign a ticket to a specific individual or department, and trigger events such as status and ownership changes as tickets move through a series of stages or time-based events.

Real-time chat

Engage with your customers and answer customer inquiries in real-time as they interact with your store. The live chat capability allows you to answer questions about product immediately and help customers make purchase decisions.

Analytics & Reporting

Get an overview of your customer support. See who is interacting with your company and monitor the service they're receiving. Get a complete overview of ticket status. see how many new, open and resolved tickets are in your departments or assigned to individuals. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.

Pricing

The BeezDesk System runs on your own server

Always up to date at low costs

Startup: 1 Agent

1 Agent
all Features
free Update-Service
free Support
250 Setup


per month

39

with yearly payment

read more
Optional
additional Agent:
39€ per month with yearly payment

Business: 3 Agenten

3 Agenten
all Features
free Update-Service
free Support
50 Setup


per month

99

with yearly payment

read more
Optional
additional Agent:
39€ per month with yearly payment

Enterprise: 10 Agenten

10 Agenten
all Features
free Update-Service
free Support
free Setup


per month

299

with yearly payment

read more
Optional
additional Agent:
39€ per month with yearly payment
All prices excluding VAT
Pay once, no further commitments.

Business: 3 Agents

3 Agents
alle Features
free Support
free Installation


3.000

purchase price

read more
Optional
additional Agent: 650€
12 Months Updates +1.200€
Branding-free +200€
Superuser Training +450€

Enterprise: 10 Agents

10 Agents
alle Features
free Support
free Installation


6.500

purchase price

read more
Optional
additional Agent: 650€
12 Months Updates +2.600€
Branding-free +200€
Superuser Training +450€

Enterprise: 20 Agents

20 Agents
alle Features
free Support
free Installation


11.500

purchase price

read more
Optional
additional Agent: 650€
12 Months Updates +4.600€
Branding-free +200€
Superuser Training +450€
Costs for Updates are calculated as 40% of the purchase price including added agents
All prices excluding VAT

"Better Customer Service | More Revenue | Less Work"

a real integrated multichannel customer support solution!

BeezDesk is a product of MailBeez

About MailBeez

intelligent solutions for small and medium size online businesses


Cord F. Rosted
CEO & BeezDesk Guru
Since more than 7 Years MailBeez delivers intelligent solutions for small and medium size online businesses
previously only available for enterprise scale companies
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