For businesses that sell online, customers will have questions and need support - no matter what your product is. Fix issues before they become bigger problems and worse yet, before they become costly refunds. Protect your business reputation, so your customers will recommend you again.
Common Setup: Many unconnected Apps
With the number of channels added the confusion will increase, leading to frustrations, waisting time and finally to a weak support experience for your customers.
Now try to imagine more Stores and Sites are added and the support team growths...
The better solution: Unified Customer Support with BeezDesk
BeezDesk can help you to streamline your customer support enabling you to deliver great customer service with low efforts.
Using BeezDesk customer support typically can work 5-10 times faster and deliver best possible customer support - even for multiple Shops and websites connected
Collect content from multiple communication channels in one place with the universal inbox. Email, chat, social media, web posts, can all be streamlined and managed from one location.
A unique "ticket" is created when there is any communication between a customer and your business. The ticket contains a complete history of the communication originating from any channel.
Assign tickets to departments or individuals. Using rules you can automatically transfer tickets to the appropriate team or individual. Think of Departments as containers for grouping certain types of communications or requests. This allows you to prioritise and structure the activities that are important for your business.
Rules allow you to automate actions that manage the lifecycle of a ticket from creation to closure. You can assign a ticket to a specific individual or department, and trigger events such as status and ownership changes as tickets move through a series of stages or time-based events.
Engage with your customers and answer customer inquiries in real-time as they interact with your store. The live chat capability allows you to answer questions about product immediately and help customers make purchase decisions.
Get an overview of your customer support. See who is interacting with your company and monitor the service they're receiving. Get a complete overview of ticket status. see how many new, open and resolved tickets are in your departments or assigned to individuals. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
BeezDesk is a product of MailBeez