Business Rules

Trigger actions automatically when specific conditions are met

Business Rules are predefined actions that are setup to automatically trigger when specific conditions are met. Use Business Bules to structure and control your standard processes by automating actions. In Beezdesk, rule are most commonly used for transferring specific Tickets to certain queues or for adding Tags. If a Rule is applied, the rule is displayed in the Ticket view. There are three types of Rules found in BeezDesk:

1. Time Rules - are conditional and time based.
2. SLA Rules - are applied only to SLA levels.
3. Regular Rules - all other actions available.