Ecommerce Integration
Connect to your customer database and access Customer Insights
With ecommerce integration, BeezDesk adds contextual information from your store to tickets when resolving issues. See a history of customer interactions, and quickly track down customer communications about your products and services and address issues before they escalate, or build on opportunities to cross promote your products - giving customers a superior online experience.
See contextual information for customers, including:
- Summary info
- Orders placed
- Products
- Coupons issued
- MailBeez Emails
Look up customers in your store
- Customers are identified by email address
- Search products
Look up product information in your store
- Jump directly into Store-Admin to edit orders
- Insert product presentation: e.g.: image, name, link, directly into an email reply!
The modular Customer Insight view can be opened from any page with customer information (customer, order), while the CRM Pad is available on any store admin page.
All Customer communication integrated with your store and accessible from your store admin.
The Customer Insight view gives you an immediate overview of all orders, products purchased, etc and can be upgraded towards a fully featured professional multichannel ticket system supporting email, live chat, Facebook, twitter, phone calls including web forms, knowledge base, forums and suggestion boards for a real multichannel customer support solution. This allows store owners to consolidate their communication channels and streamline their customer support.
Example: While chatting with a customer through the live chat feature in your storefront you have direct access to all customer data (orders, products, coupons, reviews etc.) right from within the chat interface w/o the need to switch into another application and search for this data. This helps you to get an immediate understanding about the customer, its buying behaviour and history. You can even see the content of the customers shopping cart. The Chat history will be - like any other communication through one of the supported channels - accessible form within the store's admin area when working on orders or customer data!