Gamification

Add a little fun to resolving issues, by earning badges and levels.

Through gamification, you can allow your support staff to compete with one another. This friendly competition naturally increases productivity of the team, and gets issues resolved quicker. Use the built in badges or customize your own. Agents can see theirs and others Badges on the Badges Leaderboard and compete with each other.

Here are some examples of badges you can create:

• Hardworker - You are online the most. (assigned to the agent that was online the most within the last 7 days.)
• Luckystar - This badge will bring you luck and customers will ask you only easy questions :-) (assigned randomly to an online agent.)
• Transfer King - You are transferring most Tickets. (assigned to the agent that has transferred the most tickets within the last 7 days.)