Notes

Add useful details to tickets, and keep them organized

Need to record extra details about a ticket or customer? With the notes feature, you can additional info to tickets via internal notes attached to a ticket or contact that is only visible to you or your support team. You can be sure that these notes are private and that neither the ticket requester nor any others that may have be on CC can read the notes. This enables you to share progress internally, or log updates for future reference. You can even transfer the ticket with an internal note to another team member.