Unified Inbox

Keep everyone in-the-know with visibility across multiple channels.

All communication comes through the Unified Inbox.. email, social media, chat, contact forms, and even calls using Twillio integration. Manage everything in one place. Communications are automatically created as Tickets and assigned to the correct queue. Everyone on your team can see all communications with a particular customer. Collecting all customer communication in one place allows for easier prioritization and redistribution of issues and tasks.