Manage everything in one place with email.
Unify your business email addresses and manage all customer communication in one place. With BeezDesk, all communication comes through the Unified Inbox; email, social media, chat, contact forms, and even calls using Twillio integration. Incoming emails are automatically created as "Tickets" with unique reference IDs and are assigned to the correct Department, and support Agent.
Add as many e-mail addresses as needed, and set prioritization, routing and filtering based on your business rules to streamline your support process.
With the ecommerce integration, while replying to a customer via email, you can:
Look up customers in your store
You have direct access to all customer data (orders, products, coupons, reviews etc.) right from within the user interface w/o the need to switch into another application and search for this data. This helps you to get an immediate understanding about the customer, its buying behaviour and history. You can even see the content of the customers shopping cart. The history - like any other communication through one of the supported channels - will be accessible form within the store's admin area when working on orders or customer data!
Lookup product information in your store
With the one click insert feature, you can insert product images, links, text, pricing info directly into the communication.
This powerful approach allows store owners to consolidate their communication channels, streamline their customer support, and provide a superior customer experience.