Real-time Chat

Answer customer questions in real-time

Many online consumers want help from a live person while they're shopping online. With Real-time Chat, you can answer customer questions in real-time to aid in the buying decision.

Using the powerful chat feature, you can see on a map, all visitors currently browsing your website. Check what sites they're browsing and how much time they've spent there. Manually invite them to Chat.

Features include:

• Proactive chat invitations
• Setup chat invitations for custom URLs on your website (e.g. your pricing page).
• Target visitors browsing a specific part of your website with custom messages.
• Customize the look and feel of your chat window and buttons.
• Invite multiple team members to a chat session.
• Add notes to each chat session

With the ecommerce integration, while chatting with a customer, you can:

Look up customers in your store

You have direct access to all customer data (orders, products, coupons, reviews etc.) right from within the user interface w/o the need to switch into another application and search for this data. This helps you to get an immediate understanding about the customer, its buying behaviour and history. You can even see the content of the customers shopping cart. The history - like any other communication through one of the supported channels - will be accessible form within the store's admin area when working on orders or customer data!

Lookup product information in your store

With the one click insert feature, you can insert product images, links, text, pricing info directly into the communication.

This powerful approach allows store owners to consolidate their communication channels, streamline their customer support, and provide a superior customer experience.